Join APOGEE at the Conferences Connect
“Web Self Service for Utilities Conference”
February 7-8, 2008 in Orlando, FL
Joel Gilbert, P.E., Chief Software Architect, APOGEE Interactive, is conducting a dinner workshop on “How to Increase Customer Adoption of Web Self Services” This information packed workshop shares how energy companies can cut costs and increase customer satisfaction by enabling customer self services on the web. Joel has worked with hundreds of utilities all working towards the common goal of leveraging their web presence and online tools to reduce call volume to the call center, meter re-reads, frivolous energy audits, and other costs.
Register today! Visit www.conferencesconnect.com or call 610-325-4830.
- 9 Utility Case Studies
- 14 Utility Speakers
- 2 Interactive Panel Discussions
- Unparalleled Networking
Web Self-Service – As one of the fastest growing contact channels for customers, web self-service initiatives offer utilities the ability to keep costs low and increase customer satisfaction. Other industries have raised the bar in terms of customer expectations around functionality and usability. Web sites that are successful boast high customer adoption rates that easily justify their web improvement investments. What is available for utilities? What functionalities do customers expect from their utility? This conference explores these questions and answers how:
- Cost savings for migrating customers to use web self-service is realized
- Customer satisfaction is measurable on the web
- You can build a solid business case to invest in these technologies
- Self-service fits into your overall web strategy as well as your customer service strategy
Conferences Connect’s Web Self-Service for Utilities Conference features interactive discussions on how to:
- Interpret #’s on adoption, abandon rates, hit rates, average time spent, etc…
- Identify who in your organization “owns” the web site
- Determine your short and long term strategic goals for your web site
- Interpret what features are your customers asking you to make available
- Measure success with online transactions
- Automate the back-end processes to self service on the web
Learn from executive level speakers with years of experience who have successfully led their organizational efforts to integrate new self service features into their web sites. Register your team today to participate in this important discussion focusing on key internal drivers of web self-service, technologies and related performance metrics!